Well, as many of you have pointed out to me, my blog has has accessibility issues for several weeks now. It's worse on the weekends, but happens throughout the week. The so called "help" forum has had people explaining all along that the servers are being updated, and that if we're patient we will have a bigger, better, more reliable service to show for it. They also told us that they will be finished making these "improvements" very soon, in fact.

As you know, this has been going on for at least three weeks. Many of us feel that the S.S. Very Soon has, in fact, sailed.

I noticed that no one commented about anything on Saturday, and thought that either the problem was back or those last few posts didn't have much longevity. Could happen. Then I spent Sunday morning drinking tea and changing the poll (below and in the sidebar). When I noticed that it didn't post, I knew. So I went back to the forum to see what's up, and here is what I found. This is a post from one of the "helpers". He's not a paid tech or representative of the company, he's a "volunteer" who serves in place of an actual liason to the company. He's one of those who has been giving us the news on the updates all along. I'm not going to post his name, as he's been around here before and I used to read his blog, and don't want to start anything personal. However, this is the message posted from Blogdrive's "volunteer liason", so to speak.

As has been explained before to any who'd paid attention, the cause of these issues is the resynchronization of servers and related maintenance to Blogdrive's data center. This is not a case of any Blogdrive administrators, owners, volunteers or likewise not caring. Quite the opposite, in fact, as attempts are being made to actually improve service. It is a bit of a growing pain to experience posts and updates showing up, then disappearing, etc. but it does happen.

I assure you, and I don't see what is so difficult in accepting this unless you are a total idiot, that no one at Blogdrive, either it's owners, employees, or volunteers, are keeping your entries from showing on purpose. No one is avoiding the problem, and perhaps the people who demand to speak to the owners should stop their lengthy ramblings, emails, trouble tickets, and yes, even phone calls, all for something that EVERYONE KNOWS is being worked on. I'm personally happy NOT to see Helpee, CBG and the likes in here all the time explaining what's going on, or engaging squeaky wheels and being prevented from doing what everyone is bitching about in the first place- trying to fix the problem. All is being done to end any inconveniences, and while it may seem frustrating to be told, again and again, to have patience, I promise you it is not as frustrating as saying it. If it's so appalling to you to be told the same thing over and over, stop asking the same God-damned questions.

Well, isn't that charming? The way I see it, I may not pay much for the service, but I do pay for it. When things aren't working right, I deserve real information and real deadlines. I don't deserve to be strung along.

Furthermore, I certainly don't deserve to go into a "Help" forum and be told to hold my farooking water.

If Blogdrive cannot provide the service it is charging for, people will leave. Customer retention requires, at all times, communication. This is not communication.

The fact that the person posting this tirade is not a paid Blogdrive rep is meaningless to me. Blogdrive allows him to moderate the help forum so that they don't have to pay someone to do it. That makes him officiall enough in my eyes.

So the question is this - can anyone, in good conscience,  recommend their blog service? I know we all have issues sometimes. Blogspot seemed to have one yesterday, as well. But are they this frequent, with such little regard for the customer? I want to know who does not think their provider sucks.

Because I'm just not there anymore.